Digital etiquette
A study into how UK office workers are using communication
channels
Overview
Never before have we had so many ways in which to communicate
with each other in the workplace.
Email is virtually ubiquitous and there is also instant
messaging (IM), text messages (SMS), mobile email and video
conferencing to contend with, as well as old favourites such as
voicemail, conference calls, letters and fax.
Office professionals in the UK have more tools than ever before
to stay in touch with their customers, prospects, suppliers and
colleagues. But which communications tools are they using for what
purpose? Is it OK to text message your MD? Can you discuss HR
issues over IM? The 'Digital etiquette' study from ntl:Telewest
Business looks at these issues and more.
'Digital etiquette' is a study into how office workers in the UK
are using the multiple communication channels now available to
them. Commissioned by ntl:Telewest Business, the research looks at
how etiquette governs our behaviour and communication over such
technologies as email, SMS and instant messaging in the
workplace.
Press release
UK office workers lack digital etiquette - study
reveals »