CMA survey salutes customer
service
More than 300 senior
communications professionals working for the UK’s larger
organisations have rated ntl:Telewest Business as best performer
for overall quality of customer experience. This is one of the
findings of an independent online survey on behalf of the
Communications Management Association (CMA) and reported in its
‘Communications in Business 2006’ report released in
December.
The CMA is the single most important user organisation
influencing the UK business communications market. Every member has
responsibility for communications and networks and a third of
members directly influence board-level strategy.
Results from the 2006 CMA report illustrate:
• UK organisations continue to increase their investment in
communications via leading-edge IP and mobile technologies
• Enterprise strategies mainly focus on maximizing revenue
and improving the customer experience
• Communications and networks is a key enabler for business
and spending on IP keeps rising
• VoIP and enterprise mobility are the main drivers of
convergence.
For more details of the ‘Communications in Business’ report visit:
http://www.thecma.com
.
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