Flexibility through convergence

Increasing efficiency through new networks

Many companies still have to deal with using different systems for making phone calls, accessing data or taking part in videoconferences, with each of those systems often having a different supplier and a different set of costs. Converged networks are behind the ability to move between and combine applications, make information accessible to anyone in the organisation regardless of location and to integrate data from different systems.

Harnessing the sophistication of high speed and integrated communications networks makes it easier and possible for even small players in large markets to compete and to do so with all the flexibility of a big organisation - but without breaking the budget.

Convergence is all about  being able to take phone calls on your computer, accessing your voicemail through your email software, or tying all of the possible communications tools at hand today, from email to instant messaging and voice, into one single, easy to use, package. It's also about streamlining the infrastructure behind these tools, replacing separate fixed and wireless networks for voice calls, data traffic and multimedia content with a single converged network. You can use your internal network to make phone calls to all your offices without being forced to pay for them over a public network.

Anytime, anywhere access to information can then promote collaboration with colleagues, business partners, and customers alike, while real-time access to instant messaging, email, and network resources boosts productivity. For example, staff could use handheld devices to access internal systems through wireless networks, allowing them to stay in touch whilst they're on the move, as with jobs in distribution centres, exhibition centres, warehouses or hospitals. With that in mind, solutions like our Wireless LAN are ideal for improving employee productivity by enabling real time access to critical resources.

The outcome of all of this is reduced cost and complexity through the rationalisation of suppliers. Creating a single platform enables a true view of network performance and usage and improved scope to reduce maintenance costs.  Efficiency and business agility can be improved too, by using IP networks to reduce communication costs and assign priorities to differing communications.

Convergence can also offer employees new tools for remote and collaborative working. Today’s communications technologies make it easy to keep your remote workforce informed rapidly, cost effectively and securely. Location or end user devices are no longer barriers to information sharing: everyone can be contacted via a single personal number, which follows them wherever they may be.

Whether they are in offices, travelling or teleworking, your staff can choose how and when they can be contacted. They can personalise the communications tools they use and share information with anyone within the security of your network. For example, our IP Multimedia solution is great for organisations looking at areas like hot desking and home working, offering outstanding business functionality like voice and video calling, instant messaging and file transfers, and  audio / video conferencing.

Solutions for achieving flexibility through convergence

• Converged Solutions - IP technologies have set business buzzing with opportunities to transform customer and employee communications, including IP Multimedia and IPVPN.
• Site to Site Connectivity solutions - Connect sites, customer databases and customer service staff seamlessly, regardless of geographic location.
• Customer Contact Solutions - Solutions include routing management, reporting, on-disk billing and inbound call analysis, self service, interactive services, fully integrated hosting solutions and telemarketing numbers.

We can also help with your other needs; to find out more, please contact us.