Terms & conditions

Company information

ntl Business Limited
Registered Office: 160 Great Portland Street London W1W 5QA

Registered in England and Wales No. 3076222
VAT No. GB 591 8190 14

Terms Of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THIS SERVICE ALLOWS YOU TO SUBMIT AN ON-LINE REQUEST FOR NTL:TELEWEST PRODUCTS AND/OR SERVICES (AN "ORDER"). ANY SUCH REQUEST FOR NTL:TELEWEST PRODUCTS AND/OR SERVICES IS SUBJECT TO AVAILABILITY, NTL:TELEWEST VERIFICATION PROCEDURES AND WRITTEN CONFIRMATION OF ACCEPTANCE BY NTL:TELEWEST. NOTHING IN THIS SITE SHALL BE DEEMED TO BE AN OFFER BY NTL:TELEWEST TO PROVIDE ANY GOODS OR SERVICES TO YOU. BY PLACING AN ORDER, YOU WILL NOT BE BOUND TO PURCHASE SUCH PRODUCTS AND/OR SERVICES AND NTL:TELEWEST WILL NOT BE BOUND TO PROVIDE YOU WITH SUCH PRODUCTS AND/OR SERVICES UNTIL WE HAVE TOGETHER ENTERED INTO A WRITTEN AGREEMENT FOR THE PURCHASE OF SUCH GOODS AND/OR SERVICES UNLESS OTHERWISE STATED ON THE NTL:TELEWEST WEBSITE. THE NTL:TELEWEST PRODUCTS AND SERVICES THAT YOU MAY APPLY FOR USING THIS SERVICE HAVE THEIR OWN TERMS AND CONDITIONS. IF THERE IS A DIFFERENCE THE TERMS AND CONDITIONS RELEVANT TO THE PRODUCT OR SERVICE SHALL PREVAIL.

1. DEFINITIONS

1.1 In these ntl:Telewest terms and conditions for online services the following words shall have the following meanings:

"ntl:Telewest" means ntl Business Limited (whose registered office is 160 Great Portland Street London W1W 5QA) and its respective successors and permitted assigns and employees and agents.

"Passwords" means the secret word or number used to confirm a User's identity when using the Online Service.

"Online Service" means the ntl:Telewest business on-line service that enables You to obtain more information via the Internet regarding ntl:Telewest products and services; allows You to Order ntl:Telewest products and services; allows You to monitor the status of your requests; and allows you to monitor existing invoices.

"Order" and "Order Request" means (in these terms and conditions and where used on the website) an on-line request by You for ntl:Telewest products and/or services.

"Super User" means an individual appointed by You and confirmed by You to ntl:Telewest as the individual who is the controller of all your account and interactions with ntl:Telewest and who is authorised to appoint Users.

"Territory" means the United Kingdom.

"User" means, in addition to the Super-User, someone You have authorised and ntl:Telewest has approved to use the Online Service.

"You/Your" means You the business entity on whose behalf you have registered with ntl:Telewest to use the Online Service and includes your business entity's successors, permitted assigns, employees and agents.

2. PASSWORDS

2.1 You are responsible for ensuring each User complies with all security procedures as notified to You by ntl:Telewest on this web-site, via email, telephone or other means.

2.2 In connection with the Passwords:

2.2.1 You must use reasonable steps to keep the Password secret and should only disclose it to Users.

2.2.2 You must ensure Users take all reasonable steps to keep their Passwords secret. All Users must not disclose Password details to anyone else, including other Users, members of your staff, members of their families, ntl:Telewest staff or anyone on ntl:Telewest's helpdesk.

2.2.3 If You or a User thinks a Password is known to someone else, you must ensure that you notify ntl:Telewest immediately.

2.2.4 ntl:Telewest will suspend that User's use of the known Password until a new Password has been set up.

2.3 You must not let anyone other than Users operate the Online Service for You.

2.4 You must notify ntl:Telewest of a change in Users as soon as practically possible so that ntl:Telewest can disable the Password.

3. USERS

3.1 You shall be entitled to appoint a Super User.

3.2 The Super User that You appoint must have sufficient knowledge of You and sufficient authority in You to make all decisions in relation to the Online Service.

3.3 In relation to appointing Users, ntl:Telewest will act upon the instructions of the Super-User unless you notify us otherwise.

3.4 In relation to the Online Service (other than the appointment of Users), ntl:Telewest will act upon the instructions of the Users unless you notify us otherwise.

3.5 You agree to provide us with accurate information of your details and any User details and to promptly notify us of any changes to such details.

4. SERVICE

The Online Service shall be provided in accordance with the rules laid down in the Help Text and these ntl:Telewest terms and conditions for online services.

5. OWNERSHIP OF INTELLECTUAL PROPERTY

Material and information supplied may contain valuable information that belongs to ntl:Telewest or others. You and Users must not use them other than to operate the Online Service and must not take copies, sell, assign, lease, sub-license or otherwise transfer such materials and information to anyone else.

6. YOUR WARRANTY TO NTL:TELEWEST

The On-Line Services are for business use only and are available only to those customers resident within and obtaining the services from within the Territory. You warrant to ntl:Telewest that you shall not be using the on-line services as a consumer and that you are resident within and will be requiring the services within the Territory.

7. TERMS OF USE AND LIABILITY

7.1 Although ntl:Telewest has made reasonable endeavours to ensure that information contained on this site or as part of the Online Service is correct, it is possible that information may be incomplete, contain errors or be out of date. You must verify any information obtained from this site or as part of this Online Service before acting upon it.

7.2 All other warranties, terms and conditions, whether express or implied, statutory or otherwise relating to the Online Service or information and material on this site or sites accessed through this site are excluded to the extent permitted by law. Except to the extent expressly stated in these ntl:Telewest terms and conditions for on-line services, ntl:Telewest accepts no liability for direct, indirect or consequential loss or damage of any kind (including without limitation loss of profits) arising from any use of the Online Service, or information and material contained on this site or any site you may access through this site.

7.3 This site may contain links to third party sites. These sites are beyond the control of ntl:Telewest and ntl:Telewest accepts no responsibility for their content.

7.4 ntl:Telewest will not, and its suppliers and licensors will not, be liable whether in contract, tort or otherwise for any loss or damage which:

(i) arises other than through ntl:Telewest's negligence or the negligence of its employees agents or contractors; or
(ii) is not a reasonably foreseeable consequence of ntl:Telewest's negligence; or
(iii) is any business loss including loss of revenue or profits or anticipated savings or wasted expense or data being lost or harmed or for any indirect, special or consequential loss or damage of any kind arising from access to or any use of the information and material contained on this site or any site you may access through this site.

7.5 ntl:Telewest does not restrict or exclude its liability for:

(i) personal injury or death directly caused by ntl:Telewest or its employees whilst acting in the course of their employment with ntl:Telewest or for fraud;

(ii) physical damage to your personal property up to £100,000 due to any one event or series of connected events where such damage is due to our negligence or the negligence of our employees, agents or contractors acting in the course of their employment with ntl:Telewest; (iii) any of ntl:Telewest's liabilities which cannot by law be excluded or restricted.

7.6 Different limitations and exclusions of liability will apply to liability arising as a result of the provision of any goods or services by ntl:Telewest, which will be set out in ntl:Telewest's terms and conditions relating to the provision of such goods or services.

7.7 Nothing in these ntl:Telewest terms and conditions for online services shall exclude or limit ntl:Telewest's liability for death or personal injury due to its negligence.

8. ENDING YOUR USE OF THE SERVICE OR SUSPENDING THE SERVICE

8.1 You may cancel the Online Service at any time, by giving notice in writing to ntl:Telewest.
8.2 ntl:Telewest reserves the right to end or suspend Your use of the Online Service or the availability of the Online Service for any reason. We will usually give you reasonable notice of such termination or suspension, however, this may not always be possible, if for example, there is a security concern or a technical issue.

8.3 Ending Your use of the Online Service will not affect instructions Users have already given prior to such termination.

9. CHANGES

ntl:Telewest has the right to change the terms of these ntl:Telewest terms and conditions for on-line services and website use by giving you notice in writing (which may be given on the website) or by sending you a message through the Online Service. Your use of the Online Service and websites will not be affected by the change until you have received the notice.

10. THE VALIDITY OF THESE TERMS AND CONDITIONS

We believe these ntl:Telewest terms and conditions for on-line services are fair. If any part proves not to be legally valid because it is unfair, it will not affect the rest and we are entitled to treat that term as changed in a way that makes it fair and valid.

11. PRIVACY

Privacy Policy

12. LAW

These ntl:Telewest terms and conditions for on-line services are governed by the law and courts of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.