Help

Advice on using this website

For advice and information on using ntl:Telewest Business products, please refer to our Customer area.

Using this website

This site shows examples and information appropriate to your needs wherever possible. Please select the most relevant website view from the 'I am' drop down menu in the top right e.g. large enterprise or emergency services. If you change your mind later, you can either use the dropdown to change to another view or choose 'Select default view' from the bottom of the dropdown list.

Glossary terms

In some places where we have used a term that may not always be familiar to you, we've provided a useful definition. If a word has a dotted line beneath it (e.g. IPVPN ) then you can place your mouse over it to see a full definition. There also a full glossary of all terms.

Plan of site

For help with navigating this site, please refer to the site map.

Accessible website design

ntl:Telewest Business is committed to ensuring that its website is accessible and inclusive to all users. Therefore, this site has been designed and built to follow guidelines laid down by the W3C Web Accessibility Initiative (WAI), Royal National Institute for the Blind (RNIB), and the Disability Discrimination Act (DDA, Part III).

The guidelines include:

• Using meaningful ALT text for informational images
• Using descriptive hyperlink text whilst warning of link actions
• Using an easy to see web colour scheme, tested against protanope, deuteranope, and tritanope colour-blindness
• Using an easy to read font type and colour
• Allowing user control of text sizes (see below)
• Avoiding the use of frames, which are difficult for special browsers to interpret.

To enlarge text

If you want to alter the size of the text displayed on this site you can change the option in your internet browser. Depending on the browser you use, you may also be able to change the font and background colour settings. These settings are usually found in the 'Options' or 'Preferences' menus.

Text only view

This site also supports a text-only for users with lower specification browsers or for users with visual impairments. This can be accessed in the top-righthand corner of the website.

New windows

Users may occasionally find that links open in a new window. This will either be due to a link pointing to an external website or to it opening up a new file type, such as flash or Adobe PDF.

Known browser support

ntl:Telewest Business has designed and built its website to operate on a range of browser technologies. Below is a list of browsers the site has been tested in.

• Internet Explorer 6
• Internet Explorer 7
• Mozilla Firefox 1.5
• Mozilla Firefox 2.0

Using RSS news feeds

What is RSS?

RSS stands for Really Simple Syndication. It's a simple way of allowing you to subscribe to new content from our website and others.You can get the latest headlines as soon as they're published, when you want them and how you want them.

How do I subscribe?

The first thing you'll need is a news reader, which will check whether any new stories have been published. News readers can be either installed on your computer or accessed through an online service, such as Yahoo.com, Bloglines.com or Newsgator.com.  Once you've chosen a news reader, all you have to do is to decide what content you want it to receive. You can then subscribe to our RSS feeds in a number of ways, including the following:

• Drag the orange RSS button into your News Reader
• Drag the URL of the RSS feed into your News Reader
• Cut and paste the URL of the RSS feed into your News Reader

As an example, go to http://www.bloglines.com/. Complete the simple registration process and then click on the My Feeds tab. Then click on the "add" link on the left. On the right you'll be presented with a space for the Web site or feed URL. Paste http://www.ntltelewestbusiness.co.uk/feeds/news.aspx into that space and click on subscribe.