Billing changes
Customer bill explainer - December 2007 customer mailing
This explainer applies to customers with nine
digits in their account number.
These explainers apply to customers with six
digits in their account number.
December 2007 customer mailing
1. I am not sure why you have sent this letter?
We are upgrading our billing systems and as a result we are
moving you from one system to another. The new system means
that your invoice(s) will look slightly different and you will have
a new nine digit account number.
2. Is my Direct Debit number changing?
Yes. However, there is nothing you need to do, as your
Direct Debit Reference number will change automatically for
you. Your new Direct Debit Reference number is enclosed with
the letter we have sent you.
If you have multiple direct debit accounts, then you will still
continue to keep these but you will simply have new reference
numbers.
3. Will my service be impacted?
No – there will be no impact to the service that you
receive.
4. Why have you made these changes?
We are consolidating our billing platforms.
5. Why have I received so many letters?
In order to clearly explain the various changes to you, we have
split the letters depending on your payment type (i.e. if you do or
don’t pay by Direct Debit) and if you are a disk bill customer or
not, as the circumstances are slightly different.
6. When I call to book a fault do I quote a different account
number?
Please quote your new account number(s) should you experience a
fault. Your new account number(s) will be printed on your
invoices from 5 October onwards. In the meantime though,
please continue to use your existing account number.
7. Does this make any difference to any new services I
wish to add to my account?
No.
8. Will my invoice look different?
Yes – your new account number will move to the top right hand
corner of the invoice. You will no longer have an invoice
number, so please remember to quote your new account number(s) in
the event of a query on your invoice.
We have created a bill explainer to show you what your new
invoice will look like and this can be found at www.ntltelewestbusiness.co.uk/billing.