Case Study: Dollond & Aitchison
At Dolland & Aitchison we have over 400 stores in the
UK. Our vision is to deliver personalised service to each and
every one of our customers no matter where they are.
But to achieve our vision, we need to work with an organisation
that shares and supports our customer service philosophy. And
that’s why we’re working with ntl:Telewest Business. And by
plugging into the Next Generation Network, we can connect all of
our shops and online presence together, seamlessly. Our
customers will receive a premium service and our vision will have
been achieved.